Salesforce Voice - First Notice of Injury for Workers Compensation

A voice-enabled AI agent that guides callers through workers' compensation first notice of injury reporting—capturing incident details, injured party information, witness contacts, and reporter details—then automatically creates an incident and claim in Salesforce and sends a confirmation email.

When a workplace injury happens, the last thing anyone needs is a complicated reporting process. This demo showcases a voice-enabled AI agent built on Salesforce that transforms first notice of injury (FNOI) reporting into a simple, guided phone conversation.

The agent walks the caller through each step—capturing what happened, when and where the incident occurred, details about the injured employee, information about the person reporting, and any witnesses along with their contact information. The conversation feels natural, not like a checklist, with the AI handling clarifications and follow-up questions in real time.

When the call ends, the work is already done: an incident record and claim are automatically created in Salesforce, and the reporter receives a confirmation email with next steps. No paperwork. No delays. No data entry errors.

Built with Salesforce Voice and Agentforce, this solution helps carriers reduce intake time, improve data quality, and deliver a better experience for insureds during stressful moments.